Get the latest retail news straight to your inbox

    Don’t go searching for insights in the retail space, we deliver them direct.
    The week's most important retail news, delivered to your inbox every Friday.

Discover articles by topic

Choose a topic from the list below:

Strategy + Business

Don’t leave your post

January 28, 2016

On 15 July 1410, the Polish-Lithuanian coalition scored a decisive victory over the Teutonic Order in the battle of Grunwald. Many factors contributed to this outcome, which set the wheels in motion for the ultimate demise of the Order.

Read More
Perspective + Strategy

Desiderata and the media – Part 2

November 18, 2015

In Part 1, I quoted Max Ehrmann’s poem Desiderata, where he counseled us to “Exercise caution in your business affairs, for the world is full of trickery.”

Read More

How well do you really understand your customers?

Get data driven insights delivered in real-time.

Find out how
Strategy + Business

Don’t clean your dirty shelves

November 9, 2015

In the early 1990s I worked at McEwans, which later morphed into Bunnings. To learn more about the business and how it operates, I would help out every Saturday on the shop floor at a branch located near where I lived.

Read More
Perspective + Technology

WEN – White Elephant Network

October 2, 2015

In its mid-September issue of ‘Boss’ insert magazine The Australian Financial Review wrote about NBN and its CEO Bill Morrow.

Read More
Strategy + Efficiency

Do you really need training?

September 25, 2015

Training attracts no controversy. On the contrary, people see it as a necessary activity, believing that it improves productivity and empowers employees.

Read More
Strategy + Business

We don’t deliver on Fridays

September 18, 2015

Some years ago a small brewery in the UK became increasingly successful. The manager of the local supermarket called them to arrange for an additional delivery on Fridays, because the beer had become so popular that it sold out by Saturday each week.

Read More
Strategy + Business

The total enigma of quality

September 17, 2015

Has it occurred to you to look at today’s digitally connected world as a living organism? Internet links can be viewed as synapses connecting this global nervous system, where each person plugged into it behaves like a sensory or a neuron cell. Internet storage then acts as memory.

Read More
Efficiency + Business

“Can I help you?” has lost its power

September 4, 2015

Recently, I walked into a retail outlet and, while pondering upon a product, a sales assistant approached me and uttered the magic words, “can I help you?”

Read More