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Strategy + Efficiency

Navigating the new world of retail

August 23, 2017

From understanding the new connected customer to facing the fact that Australia has long copied other retailers around the world, here is what businesses need to know in order to navigate the future of retail.

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Technology + Security

Are you ready for digital fire?

July 13, 2017

The expanding digitisation of retail enterprises means that theft 2.0 has the potential to deal a mortal wound to unprepared retailers. Theft has been ever-present since the beginning of retail and continues to be a huge burden the industry must carry.

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Strategy + Technology

Unleash your retail superpowers

June 29, 2017

Big Data is yet another trendy term bandied about the tech world, but does it really hold the key to profound retail success? The volume and depth of data collected by many retailers certainly continues to expand at an unprecedented rate.

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Strategy + Efficiency

Amazon: Didn’t we tell you?

June 20, 2017

Only a few weeks ago, our Marketing Manager, Justin Cohen wrote an article published on Inside Retail titled ‘Containing the Amazon Offensive’. The piece revealed the true nature of Amazon and outlined the strategy local retailers can use to fortify their businesses against the e-commerce powerhouse.

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Strategy + Digital

Containing the Amazon offensive

May 31, 2017

“What does not kill me makes me stronger.” – Friedrich Nietzsche, 1888. This quote may be more than 100-years old, but it holds a potent promise for Australian retailers who are prepared to embrace the new economy, take decisive action to defend their turf, and succeed in the ever-shifting commercial landscape.

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Strategy + Digital

It’s all about me, anytime and anywhere

May 17, 2017

Consumer-centricity is quickly becoming the prevailing theme within the retail industry. In a recent letter to Amazon shareholders, CEO Jeff Bezos mentions the word “customer” 19 times. And, despite posting a net income of US$2.37 billion last year, the letter mentions the word profit a grand total of none.

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Perspective + Business

GST on online imports: time to act

May 12, 2017

On April 24 2017, Kathrin Bain, a lecturer at the School of Taxation and Business Law at UNSW, wrote an article with a critical stance on the government’s plan to apply GST on overseas online purchases commencing July 1 2017. Kathrin’s argument is that this would not “level the playing field” between local and international retailers anyway.

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Strategy + Digital

Sales down, new age retail up

April 10, 2017

It’s no secret that many Australian retailers are under pressure. In recent years, more than 20 have cracked with a few subsequently disappearing. Poignantly, Australian retail sales fell again in February, the second decline within a three month period.

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Strategy + Digital

Five insights from NRF & RLF

March 16, 2017

The current rate of technological change is unprecedented in all known history. The power of this tidal wave is reshaping practically everything, retail included. Challenged on the new digital frontier, the industry is desperately trying to figure out what the future of retail will look like.

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Strategy + Efficiency

The grave sin of omission

December 2, 2016

Imagine that two people died in their sleep last night while in hospital. One patient died because his nurse didn’t inject him with his life-supporting medication. The other one passed away because his nurse injected him with the wrong drug.

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