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The news you need to know

Consumers remain weary of social media commerce

Universal Store ramps up for growth after buyout

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Our Team + Perspective

London’s best in-store experiences

August 7, 2018

This year, London got a real summer for a change, and I was lucky enough to be there to represent Retail Directions at a fashion-technology event and adventure through iconic fashion districts to discover the latest retail trends the city has to offer.

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Perspective + Business

The 100-year Honeymoon is Over

July 9, 2018

Until a few years ago, Australia’s supermarkets enjoyed a century of trading nirvana, isolated from operationally excellent global competitors. Fortunately for shoppers, Aldi and Costo arrived down under and shook up the cosy system.

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Our Team + Perspective

The mirage of the super-network

May 28, 2018

As our dependence on digital connectivity grows, we become increasingly vulnerable to unexpected and uncontrollable events that could make the systems we rely on so heavily unusable.

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Our Team + Perspective

Data breach – be aware and prepare

May 24, 2018

Organisations that ignore their obligations under the Australian Privacy Act and poorly manage personally identifiable (customer) data can no longer hope to survive by hiding in the shadows.

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Our Team + Perspective

Why some things don’t sell online

As prolific as online shopping has become, some things just don’t sell online. This immediately creates a spectrum, explaining why some products are harder to sell digitally than others.

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Our Team + Perspective

How to play the retail game

Ensuring employees are engaged in the challenging retail environment is not easy, yet it is so fundamental to success. This is where games come in.

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Perspective + Business

Why Amazon is not your biggest problem

May 17, 2018

The competitive world of retail has forged some of the greatest minds in business – warriors of commerce and hardnosed skeptics who can spot a ruse a mile away. Interestingly though, no one seems to have spotted a potentially mortal wound that has lingered unnoticed in many retail organisations for more than a decade.

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Perspective + Technology

Artificial, yes. But, Intelligence?

March 22, 2018

Having attended a number of retail conferences in recent months, we have observed growing chatter about AI, with some vendors and consultants claiming that it will completely transform the industry.

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Perspective + Digital

It’s time for to rebrand

October 27, 2017

I just got back from the US, having visited in Los Angeles and let me tell you: don’t be fooled by deceptive distinctions between different forms of commerce.  It’s all one experience in the eyes of the shopper. Let me explain.

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