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Our Team + Perspective

Data breach – be aware and prepare

May 24, 2018

Organisations that ignore their obligations under the Australian Privacy Act and poorly manage personally identifiable (customer) data can no longer hope to survive by hiding in the shadows.

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Our Team + Perspective

Why some things don’t sell online

As prolific as online shopping has become, some things just don’t sell online. This immediately creates a spectrum, explaining why some products are harder to sell digitally than others.

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Our Team + Perspective

How to play the retail game

Ensuring employees are engaged in the challenging retail environment is not easy, yet it is so fundamental to success. This is where games come in.

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Perspective + Business

Why Amazon is not your biggest problem

May 17, 2018

The competitive world of retail has forged some of the greatest minds in business – warriors of commerce and hardnosed skeptics who can spot a ruse a mile away. Interestingly though, no one seems to have spotted a potentially mortal wound that has lingered unnoticed in many retail organisations for more than a decade.

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Perspective + Technology

Artificial, yes. But, Intelligence?

March 22, 2018

Having attended a number of retail conferences in recent months, we have observed growing chatter about AI, with some vendors and consultants claiming that it will completely transform the industry.

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Press Release

The evolution of retail 2.0 in Australia

February 27, 2018

Consumers increasingly switch between both online, physical and even virtual platforms during their shopping journey. Retailers now have no option but to move to Retail 2.0 – fast.

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Strategy + Digital

Fortifying against Amazon

January 11, 2018

In 2017, many Australian retailers experienced increased headwinds in their business. The top line stalled and profits shrunk. With Amazon now open for business Down Under, Australian retailers are concerned to what degree this will make the already uncomfortable situation worse.

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Perspective + Digital

It’s time for to rebrand

October 27, 2017

I just got back from the US, having visited in Los Angeles and let me tell you: don’t be fooled by deceptive distinctions between different forms of commerce.  It’s all one experience in the eyes of the shopper. Let me explain.

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Strategy + Technology

Make more money, just not this week

October 6, 2017

Australian retailers will have roughly $1 billion dollars a day on the table over the 2017 Christmas season. With so much money at stake, Online Retailer asked me to provide insights into how retailers can leverage technology to maximise their sales during this critical trading period.

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