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Strategy + Efficiency

Do you really need training?

September 25, 2015

Training attracts no controversy. On the contrary, people see it as a necessary activity, believing that it improves productivity and empowers employees.

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Strategy + Business

We don’t deliver on Fridays

September 18, 2015

Some years ago a small brewery in the UK became increasingly successful. The manager of the local supermarket called them to arrange for an additional delivery on Fridays, because the beer had become so popular that it sold out by Saturday each week.

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Strategy + Business

The total enigma of quality

September 17, 2015

Has it occurred to you to look at today’s digitally connected world as a living organism? Internet links can be viewed as synapses connecting this global nervous system, where each person plugged into it behaves like a sensory or a neuron cell. Internet storage then acts as memory.

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Efficiency + Business

“Can I help you?” has lost its power

September 4, 2015

Recently, I walked into a retail outlet and, while pondering upon a product, a sales assistant approached me and uttered the magic words, “can I help you?”

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Strategy + Efficiency

The secret to empowerment

August 25, 2015

At first glance, the radical corporate cultures that frequently make the headlines appear progressive, perhaps even revolutionary.

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Perspective + Strategy

Desiderata and the media – Part 1

July 29, 2015

American writer Max Ehrmann wrote the prose poem Desiderata in 1927 in which he said: “Exercise caution in your business affairs, for the world is full of trickery.”

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