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Business
21
May-18
retailpulse
The news you need to know

Mixed reaction to Nordstrom’s results

The other side of the coin

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Strategy + Business

Don’t leave your post

January 28, 2016

On 15 July 1410, the Polish-Lithuanian coalition scored a decisive victory over the Teutonic Order in the battle of Grunwald. Many factors contributed to this outcome, which set the wheels in motion for the ultimate demise of the Order.

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Strategy + Business

Don’t clean your dirty shelves

November 9, 2015

In the early 1990s I worked at McEwans, which later morphed into Bunnings. To learn more about the business and how it operates, I would help out every Saturday on the shop floor at a branch located near where I lived.

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Strategy + Business

We don’t deliver on Fridays

September 18, 2015

Some years ago a small brewery in the UK became increasingly successful. The manager of the local supermarket called them to arrange for an additional delivery on Fridays, because the beer had become so popular that it sold out by Saturday each week.

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Strategy + Business

The total enigma of quality

September 17, 2015

Has it occurred to you to look at today’s digitally connected world as a living organism? Internet links can be viewed as synapses connecting this global nervous system, where each person plugged into it behaves like a sensory or a neuron cell. Internet storage then acts as memory.

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Efficiency + Business

“Can I help you?” has lost its power

September 4, 2015

Recently, I walked into a retail outlet and, while pondering upon a product, a sales assistant approached me and uttered the magic words, “can I help you?”

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